SERVICOM Commends NDIC on Efficient Service Deliver to Stakeholders

The MD/CE, NDIC, Mr. Thomson Oludare Sunday, today received the Ag. National Coordinator/CEO of Service Compact with All Nigerians (SERVICOM), Mrs. Helen Lawal and members of her Management Team on a courtesy visit.

During the visit, Mrs. Lawal, emphasised quality service delivery as a critical measure of good governance and underscored SERVICOM’s mandate to promote excellence in service delivery across all public institutions. She highlighted NDIC’s statutory responsibilities and commended the Corporation’s customer-focused initiatives, including the Service Level Agreement Management System (SLAMS), customer call centre and effective complaint management mechanisms.

The NDIC Boss, lauded SERVICOM’s continued partnership in promoting service excellence. He reaffirmed NDIC’s commitment to delivering its statutory mandate efficiently and strengthening public confidence in the financial system through prompt and customer-focused service delivery.

Both NDIC and SERVICOM resolved that the Corporation would maintain its high performance standards, sustain full coverage of over 98 percent of accounts in the banking system, efficient claims payment, staff capacity development, and service delivery enhancements as well as deepen collaboration with SERVICOM.

In recognition of NDIC’s compliance with SERVICOM standards and milestones, the agency awarded the Corporation with the Best Performing Parastatal Unit (Team D) while the NDIC Boss was recognized as the Most Supportive CEO and decorated as SERVICOM Champion.