MAKE A COMPLAINT

Share your feedback, complaint, or suggestion with NDIC.

Before you proceed, you may want to check our most frequently asked questions. We treat every complaint seriously and aim to respond within 5 working days.

Make a Complaint or Suggestion

What would you like to do? Make a Suggestion Make a Complaint

Complaint Category *

Name *

Phone Number * Phone Number Format (08012345678).

Email Address An email address will enable you receive a notification from us.

Bank Name

Bank Branch

Message *

What to expect

How long will my complaint take?

NDIC aims to acknowledge complaints within 2 working days and resolve them within 10 working days. Complex matters may take longer.

What information should I include?

Please include your full name, contact details, the bank name, account number, and a clear description of the issue with any supporting documents.

Can I track my complaint?

Once submitted, you will receive a reference number you can use to follow up with our support team via phone or email.

Need to speak to someone?

Our support team is available Monday to Friday, 8:00 AM – 5:00 PM.

Contact NDIC